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This policy explains exactly what information combo win collects when you open an account, how we use it, and the choices you have over your own data. It applies to all account activity available where local law and eligible regions permit.
When you register and use your combo win account, we collect the information you provide directly — your name, email address, contact number and, where required by our verification process, identity documents. We also collect technical data your device sends automatically, such as your IP address, browser type and session timestamps. This data helps us maintain account security, process transactions and respond to support requests. Payment activity linked to GrabPay or Bank Transfer generates its own transaction records. We retain those records to resolve disputes and maintain accurate account histories. We do not store full card or wallet credentials on our servers — payment processing is handled through the relevant payment rail's own secure environment. We do not sell your personal information to third parties. We may share data with service providers who operate under confidentiality agreements and only to the extent needed to run the platform — for example, identity verification partners or payment processors. Data shared in that context is limited to what the specific task requires. Access to your account data is restricted to authorised staff on a need-to-know basis, and access logs are maintained.
Not every part of your experience falls under the same rules. Here is a clear breakdown of what this policy covers, what sits outside it, and where to look for more specific terms.
This policy covers all data collected when you log in, update your profile or change account settings. That includes your email, password hashes and device identifiers associated with your session.
Payment records generated through GrabPay or Bank Transfer are covered. We log the amount, method and timestamp. We do not log full payment credentials — those stay within the payment provider's own system.
Browsing behaviour on the platform — which sections you visit and how long you spend on each — is collected in aggregate form for internal analytics. Individual browsing records are not shared externally.
External links, third-party payment processors and identity verification services operate under their own privacy terms. Once data leaves our environment to reach those services, their policy governs — not ours.
You have real, actionable choices over the data we hold. Reviewing your account record is straightforward: log in and open the account settings page, where your stored profile details are visible and editable. If something is wrong — a misspelled name, an outdated contact number — you can correct it directly from that page without needing to contact support. For data that cannot be changed self-service, such as identity documents submitted during verification, submit a correction request through our support channel with the accurate version attached. We review correction requests in the order they arrive and respond with a status update. If you want to know what data we hold on your account specifically, you can request a summary through the same support channel — include your registered email address so we can locate the right record. Closing your account does not automatically erase all data; certain records are retained for the period required by applicable rules in eligible regions. The support team can clarify current retention timelines when you write in.
Log in and open account settings to see the profile data we hold. Most fields are editable directly from that page without any support request needed.
Update your email, contact number or display name in account settings. For identity documents, send the corrected version to our support channel with your registered email included.
Write to our support team to ask what personal data is linked to your account. Include your registered email so we can pull the correct record and respond with specifics.
Data held after account closure follows the retention rules applicable in your eligible region. Contact support and we will clarify how long specific record types are kept.
If this policy raises a question we have not answered, or if you need to take action on your data, these are the paths to reach the right person.
Send privacy-related questions or correction requests to our support email. Include your registered email address and a clear description of the data action you are requesting so we can respond without back-and-forth.
The live chat window on the account dashboard connects you to the support team directly. For straightforward policy questions — what data we collect, how long we keep it — chat is the quickest path to a clear answer.
Many data-related actions do not require contacting support at all. Profile corrections, password changes and session management are handled directly in account settings after you log in.
The measures below reflect how we handle your data day to day — from cookies to retention to who can access your account record.
We use cookies to keep your session active and to remember login state between visits. Analytics cookies collect aggregate browsing patterns — not individual identifiers. You can manage cookie preferences through your browser settings; disabling them may affect login continuity.
Passwords are stored as hashed values — we cannot read them. Account access is logged by device and timestamp, and you can review recent sessions in account settings. If you see a session you do not recognise, change your password and contact support immediately.
We keep account records for as long as your account is active and for the period required after closure by applicable rules in eligible regions. Transaction records tied to GrabPay or Bank Transfer are retained to support dispute resolution. Retention periods depend on local law where you access the platform.
When we update this policy, the revised version is posted at this URL with the effective date shown at the top of the page. Continued use of your account after a policy update means you have had the opportunity to review the changes.
These are the questions members most often raise about how their data is handled. If something is not covered here, the support team can go deeper.
We collect your name, email address and contact number during registration. If account verification requires identity documents, you will be prompted to submit them at that stage. We also collect device and session data automatically when you log in.
We share data only with service providers who need it to operate specific functions — identity verification or payment processing through GrabPay or Bank Transfer, for example. Those providers work under confidentiality terms and receive only the data their task requires. We do not sell your data.
Most profile fields — email, contact number, display name — can be edited directly in account settings after you log in. For identity documents that need correction, send the accurate version to our support team with your registered email included so we can locate the right record.
Transaction records are stored — amount, method and timestamp — so we can maintain your account history and resolve any disputes. Full payment credentials are not stored on our servers; those stay within the payment provider's own secure environment.
Closing your account does not automatically delete all records. Certain data is retained for the period required by applicable rules in eligible regions — particularly transaction records. Contact our support team to ask about the specific retention timeline for your account type.
Write to our support team through email or live chat and request a data summary. Include your registered email address so we can pull the right account record. We respond with a summary of the personal data categories linked to your account.